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We want you to have an excellent experience using DocuSync™. To help, we have provided answers to the most frequently asked questions about DocuSync™.
- DocuSync™ general questions
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What is DocuSync™?
DocuSync™ is a highly secure and easy-to-use system for storing files directly online. This creates an automatic backup that allows you to access these files from any location via the Internet, making it ideal for those who need to access data from multiple physical locations or workstations, and who need a quick, easy method of creating backup files. It's faster than creating tape storage, but is just as easy to use.
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What are the system requirements for running DocuSync™?
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What to do if I forgot my password?
Go to DocuSync™ login page at www.docusync.com and select Forgot Password link, enter the email you registered with your account and click Send button. Your password will be sent back to your email immediately.
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I have Macintosh. Can I use DocuSync™?
Yes, DocuSuncT Desktop Manager, DocuSync™ Web Explorer and DocuSync™ DavDrive are designed to run under OSX, Linux and MS Windows operating systems.
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How does the synchronize (sync) feature work?
DocuSync™ will allow you to quickly and easily synchronize the contents of folders on your computer with those on the DocuSync™ server.
Here's how it works. When you create a "sync pair" between a folder on your PC, and with a designated folder on DocuSync™, once you synchronize the first time, updating it becomes fast and easy. Your folders will be synchronized in real time.
At the end of the day (or whenever you choose), simply click on the Synchronize Now button. Your folder on the DocuSync™ server will be automatically updated with any changes since the last synchronization.
At home, you can log on with your PC, click on Synchronize Now again, and update the files on your home computer via DocuSync™. Your work and home folders can be updated and synchronized in just minutes. This makes it a perfect application for professionals who work via different computers, or who need to access and update their laptop files while traveling to different locations.
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How to synchronize files?
(The example below is synching between a work PC and a home PC)
Link a folder in your work PC's local directory with a folder within the DocuSync™ server directory. To do this, you can create a folder called "My Sync folder", or any other preferred name. You will want to make a copy that you can place on your home PC as well, if you want to synch with it.
Create a Synch folder on the DocuSync™ server. This must have the same name (for instance, "My Sync folder" on the DocuSync™ side) and contain exactly the same data as the folder on your PC.
You will then create a Synch Pair between the folder on your work PC, and the folder on DocuSync™. Both folders will be clearly marked within the view window.
You can then create another synch pair between the folder on DocuSync™, and the folder you copied (and then placed) on your home PC, by following the above steps once again.
You can create new synch pairs at any time, as well as view them, modify them, or delete them through the Synchronization menu.
You can synchronize folders manually, or schedule synchronization to occur at a predetermined time (an icon on your system tray will note when synchronization is scheduled). During synchronization, a synchronization status window will appear, letting you know how much time remains until synchronization is completed.
Synchronizing folders will cause the following to occur:
The folder with new information will be synchronized to the folder to be updated -with changes that ensure that the data inside both is exactly the same when synchronization is completed.
During synchronization, the following will occur:
DocuSync™ will first scan the file content for changes.
DocuSync™ will identify files which need to be uploaded to update the server version, and begin uploading them (note: if synchronizing from the DocuSync™ server, then the opposite occurs: DocuSync™ will identify files to be downloaded to your PC to update the file).
If files need to be deleted to update a folder during synchronization, then this will also occur.
At the end of synchronization, both folders and their files will contain exactly the same information.
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How do I create backup files?
DocuSync™ has a backup features that allows you to create backups of critical files on its online server. You can backup files either manually or automatically, using the easy interface on your DocuSync™ Desktop Manager.
To backup files, first click on the My Backups icon. When it opens, it will appear much as the My Storage menu does: within it, there will be 2 file overview controls that let you view and browse files: the left panel will display the files on your PC's hard drive (local files), and the right will display the server's backup folder.
Inside the server's backup folder are your backup files. These are named by date and time, such as "07-15-04 5:24PM". Each time you run the Backup option within DocuSync™, the backup process server creates a new file with the current date and time (very similar to Windows creating "restore points" for your hard drive files).
You can schedule automatic backup times for critical files
By clicking on the Create a backup set button, then clicking on Backup set properties, a wizard will be displayed. You can select any folders on your PC's local drive, give the backup set a name, and then click on the next button.
A Set up backup schedule button will then be displayed, which lets you choose automatic creation of backup files on a daily, weekly, or monthly basis at a certain time.
- You must have DocuSync™ open and running at the selected time, for automatic backup creation to occur.
- If you've used to some specific backup application you may continue to use it with DocuSync™ DavDrive as a regular disk drive.
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Can I share my files or folders with others using DocuSync™?
Yes, you can share files and folders online by creating a link that others can click on to view stored files and folders. A typical link would look like this: www.docusync.com/Share.aspx?ShareID=(your share id number).
Such link you may use to access from DocuSync™ Web Explorer, to link the shared folder within DocuSuncT Desktop Manager, to map it as web folder or network drive using DAVDrive, and even to access your friend's share from your mobile device.
Simply log on, create the link, then send it to those you want to share files with.
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I have sensitive files that I store. How secure is DocuSync™?
DocuSync™ is highly secure, and uses industry-standard encryption (128-bit encryption) to protect confidential or sensitive data when in Secure mode.
When uploading files, you can choose one of 2 different modes, with different levels of security:
Fast mode: this allows rapid transfer of files, but is less secure. This transfers files as simple HTTP files (port 80).
Secure mode: this allows the highly secure transfer of 128-bit encryption files via HTTP-S (port 443), using Secure Sockets Layer (SSL) technology. Your files when enjoy the same security level used by large merchant sites and healthcare firms online. Please be aware that transferring files in secure mode will take longer, due to the encryption process.
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Why are my downloads/uploads so slow?
Uploading and downloading performance with DocuSync™ will depend in large part on the speed of your connection to the Internet when uploading and downloading files. It is quite common for download speeds to be quite slower than upload speeds. For instance DSL, some cable systems, and most satellite services often have faster download times than upload times - and this could be experienced when uploading and downloading files within DocuSync™.
You can perform a quick check of your actual download / upload speed at http://www.dslreports.com/stest
- DocuSync™ Web Explorer
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What are the system requirements for running Web Explorer?
Web Explorer is a web site where you may access your account data, including files, contacts, shared folders and file links. As it runs in your preferred browser the only thing you need is a browser compatible with it.
Here is a list of compatible browsers:
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Browser |
Minimal version |
Windows platform |
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Microsoft Internet Explorer |
6 |
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Opera |
8 (except 9.0 and 9.01) |
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Mozilla/FireFox |
1.5 |
Windows Mobile |
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Microsoft Internet Explorer |
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OSX |
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Opera |
8 |
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Mozilla/FireFox |
1.5 |
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Safari |
1.2 |
Linux |
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Mozilla/FireFox |
1.5 |
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How do I log in to DocuSync™?
To log in, you will want to go to the login page online, and enter your user name and password. At this point, you will see a "save password" box. Simply check it, and DocuSync™ will remember you the next time you log in from that computer.
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How do I tell how much storage space still remains?
When logging in online, you can view a progress bar saying how much space is used within your account.
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How can I tell the status of file transfers?
When storing files, or downloading one from DocuSync™, a pop-up window will automatically appear which lets you know the progress of the transfer. You can also select from the folder's context menu to view its properties including used space.
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Can I download directly from a remote location - another PC, server, or website into DocuSync™?
Yes, you may download selected files using our Storage Migration feature at app.docusync.com/.
- DocuSync™ Desktop Manager
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What are the system requirements for running Desktop Manager?
DocuSync™ Desktop Manager is a java web-start application and requires Sun Java runtime environment version 1.4 or newer to run. It runs on Windows, OSX and Linux systems.
Program is 4MB large and needs at least 64MB of free memory and 50MB hard disk space to run.
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How do I log in to DocuSync™?
The first screen you will see when you start DocuSync™ Desktop Manager is Login, enter your user name and password. At this point, you will see a "Remember password" box. Simply check it, and DocuSync™ will remember you the next time you log in from that computer. Also you may decide to log in automatically, to do so select Auto login box. Connection Settings will allow you to choose Proxy settings along with ability to run program through secure connection, using RSync protocol for transfers and to stat program minimized.
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Where do I get the newest version of DocuSync™ software?
DocuSync™ Desktop Manager uses automatic installation and updates when run from your computer. It means you will have the most recent version already installed.
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How do I tell how much storage space still remains?
When logging in online, you can view a progress bar saying how much space is used within your account.
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How can I tell the status of file transfers?
When storing files, or downloading one from DocuSync™, a pop-up window will automatically appear which lets you know the progress of the transfer. You can also select from the folder's context menu to view its properties including used space.
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What activities at DocuSync™ may be automated?
You may create scheduled task within DocuSync™. These task are synchronization and backup.
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How do I use the schedule function?
When you open your schedule menu, it will show buttons that list daily, weekly, or monthly options. This allows you to schedule creating a backup at a specified time or date. DocuSync™ must be open and running at the scheduled time, in order to complete this task.
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What are those version conflicts I get during synchronization?
To maintain the consistency of your files during sync we track the following parameters of your files:
- File modification date and time;
- File CRC (cyclic redundancy checksum) to verify if the file contents were changed despite of the preserved date;
- Remote file version number to keep the history of synchronizations between multiple computers;
The version conflict may occur if, for example, you have two computers synchronized through the DocuSync™ storage, you may get one file synchronized with remote storage, edit it, then sync the file from other computer, edit it and sync it back with remote, then you will have the file newer then it was originally when synchronized from the first computer, so when you decide to sync it back from the first computer after you edit it, it may have remote date newer, version newer and of course, CRC will be different. This is version conflict.
So, will have to decide what policy to choose when it occurs:
Decide every time interactively, let the remote file being copied overwriting the local file, and to overwrite the remote copy with the local file.
- DocuSync™ DavDrive
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What are the system requirements for running DavDrive?
DocuSync™ DavDrive is a new DocuSync™ subsystem which is intended to replace DocuSync™ WebDrive component. It allows you to access your files instantly as you do with any network drive, you may access it as UNC resource or map it as a network drive.
It is compatible with OSX, Linux network redirectors and with Microsoft Windows and Microsoft Office WebDAV redirectors as well.
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How do I use DocuSync™ DavDrive?
There are several options to use DocuSync™ DavDrive from your computer or device.
You may use it as shared resource just by going to DavDrive address and logging on there.
You may map it as a network drive with Windows webDAV redirector, third-party mapper, OSX or Linux webDAV client. Working with it is just as a regular disk drive gives you ability to use third-party or your OS built-in programs to synchronize, backup, restore your data in the most convenient to you way.
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I have problems mapping DocuSync™ DavDrive with my Windows
If you have problems with mapping DavDrive eith Windows or you have problems reconnecting DavDrive at startup, please use our DavDrive Mapper software
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How do I tell how much storage space still remains?
When logging in online, you can view network drive properties to know used space within your account.
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How do I edit files inside DocuSync™?
You can edit files directly within DocuSync™ by using its DavDrive mapping feature. Once the drive has been mapped within your operating system, then you can edit or change the file using any application. After editing, simply save the changes.
If you have edited files within a folder on your PC, then these edits will automatically show up on the DocuSync™ server files after you synchronize them with your PC files.
- DocuSync™ for Mobiles
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What are the system requirements for running DocuSync™ on my mobile device?
You may use your Internet powered mobile device to access either DocuSync™ Web Explorer or DocuSync™ DavDrive to browse, download or delete your account files or your friend's or colleague shared folder. Also you may share desired folder from your account.
If you have Windows Mobile device you may also create folders and upload files to DocuSync™ services.
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How do I log in to DocuSync™?
To log in you will want to go to DocuSync™ Web Explorer login page or to DocuSync™ DavDrive address. Enter your user name and password there and you are in.
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